The rates we charge are reflected in the NDIS Pricing Arrangement. To give you an idea - Monday to Friday daytime shifts are charged at $67.56 per hour plus a travel allowance depending on how far the support worker is travelling to your home.

A travel allowance is charged depending on how far the support worker is travelling to you home

To access our services, you can start by getting in touch with us through our contact form or by giving us a call on 1300 56 52 52 | 0493 220 715 . We'll guide you through to identify the most suitable services for your needs.

We offer a comprehensive range of services including personal care, skill development, community participation, and therapy support, all designed to cater to the individual needs and preferences of people with disabilities.

It's best to book ongoing shifts to secure them with your preferred support worker. However, we understand that things change. If you prefer to book as and when you need a support worker, then you can, but we can't always guarantee we will have a support worker available.

Yes, you can potentially use Capacity Building funding for a range of support services under the NDIS plan. The Capacity Building budget is aimed at enhancing your skills and independence in various aspects of life, including daily living, relationships, employment, health and well-being, home living, lifelong learning, choice and control, and social community participation. The exact services you can access will depend on the specific details of your NDIS plan. For more personalised information, refer to your individual plan or consult with your NDIS planner or coordinator

Absolutely! We support plan and self managed participants.

If the Participant makes a short-notice cancellation, (less than 48 hours before the start of the shift), the Provider will charge 100% of the agreed price for the cancelled appointment. This fee may be charged against a participant NDIS Plan up to 12 times per year for personal care and community access Services. This means we can still pay the support worker for the hours they were supposed to work.

For other cancellations, where the Participant has provided notice of cancellation (more than 48 hours before the scheduled service), the provider will not charge a cancellation fee.

Yes, we prioritise providing you with a consistent experience by scheduling ongoing shifts with the same support worker whenever possible. We understand the importance of building a trusted and familiar relationship between you and your support worker. However, there may be instances where your regular support worker is unavailable due to illness or other reasons. In such cases, we find it vital to cultivate a small team of support workers who are familiar with your needs and preferences, so that we can seamlessly cover their shift with someone you know and are comfortable with, ensuring uninterrupted and quality support.

Check out our team.

A support worker can assist you in various ways to enhance your quality of life and help you achieve your goals. The assistance provided can include, but is not limited to:

1. Personal Care: Assistance with daily personal activities such as bathing, dressing, and grooming.

2. Household Tasks: Helping with household chores, including cleaning, laundry, and meal preparation.

3. Transportation: Providing transport to help you access community activities, appointments, or run errands.

4. Skill Development: Assisting in building skills, such as cooking or managing finances, to foster independence.

5. Community Engagement: Aiding in community participation and social interaction to enrich your social life.

6. Health and Well-being: Support with implementing health plans, including exercise regimes or diet plans, as advised by health professionals.

7. Emotional Support: Offering companionship and emotional support, and promoting positive behaviour support strategies.

Remember, the exact scope of support can be tailored to your individual needs and preferences, as outlined in your support plan.

While support workers offer a broad range of assistance, there are certain tasks and responsibilities that typically fall outside their purview. These include:

1. Medical Procedures: Administering medication or performing any medical procedures unless specifically trained and authorised.

2. Professional Therapies: Providing specialised therapies like occupational therapy, physiotherapy, or counselling. They are not substitutes for licensed professionals in these fields.

3. Legal Advice: Offering recommendations or advice on legal matters.

4. Financial Management: Making major financial decisions or managing significant financial transactions on your behalf, unless explicitly outlined in their role.

5. Personal Decisions: Making personal or lifestyle choices for you, unless it's a part of a pre-determined agreement or in emergency situations.

6. Household Repairs: Undertaking major household repairs or maintenance tasks that require specialised training.

7. Acting Against Your Will: Forcing any service or action upon you against your wishes, unless it's a critical safety concern.

It's essential to communicate openly with your support worker and the agency they represent to clarify the boundaries of their role and ensure a beneficial and safe relationship for both parties.

Absolutely! Just give us a call or send an email with the dates and hours you need and we will do our best to accommodate.

Yes, the majority of our clients are children with additional needs.

We strive to match you with a support worker who suits your needs and preferences, and strongly welcome your input in selecting a worker who you feel most comfortable with. It's important to us that the support worker suits you and your family. See our team here.